Privacy Policy
This privacy policy (“Policy”) will help you understand how Sunita Shekhawat-Jaipur uses and protects the data you provide to us when you visit and use our website. We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Sunita Shekhawat-Jaipur respects your concerns about privacy. This Privacy Notice details and sets forth our protocol for collecting personal information, how that information is used, and with whom we share it. We also describe the methods and options that you, as the user of our Site, have with regard to our use of the information. We will also describe the measures that we take to protect the security of the information, and the steps you may take to learn more about our privacy policy and procedures.
We may collect personal information about you in various ways, such as when you provide it at our stores, at our retailers, on our website, through social media channels, at our events or trade shows, through surveys, via text messages, and email, or on the telephone. The personal information we may collect includes: Contact information (such as name, postal address, email address, and mobile or another telephone number.
- Payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
- Purchase and transaction information;
- Customer service information (such as customer service inquiries, comments, and repair history);
- Photographs, comments, and other content you provide;
- Information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
- The contact information you provide about friends or other people you would like us to contact.
In addition, when you visit our website, open our emails, use our apps, interact with Sunita Shekhawat on social media, or interact with Sunita Shekhawat-related tools, widgets, or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the website.
Cookies & Similar Technologies
Our website uses cookies and similar technologies (including pixels and tags) to ensure the site functions properly, to understand how visitors use our website, and to measure the effectiveness of our communications and advertising. Cookies are small text files stored on your device when you visit a website.
Types of cookies we use
- Strictly Necessary Cookies: required for security and core website functionality. These cannot be switched off.
- Analytics Cookies (optional): help us understand website usage and improve performance. We use Google Analytics (GA4) for this purpose.
- Marketing Cookies (optional): help measure campaign performance and may support relevant advertising on platforms such as Facebook/Instagram. We use the Meta Pixel for this purpose.
We also use Google Search Console to monitor and improve our visibility in Google Search. This is primarily a webmaster tool and does not typically set visitor cookies.
Your choices
Where enabled on our website, you can accept, reject, or manage non-essential cookies via our cookie banner and Cookie Settings link. You can also control cookies through your browser settings; however, blocking cookies may affect parts of the website experience.
When you message us through Instagram, Facebook, or other social platforms connected to The House of Sunita Shekhawat, we may collect and process:
- The content of your direct messages (DMs) and comments;
- Your social media handle, public profile information, and profile picture;
- Timestamps and metadata of our conversation;
- Any images, videos, or files you share with us in conversation.
We use this information solely to respond to your enquiries, share product information, schedule appointments at our ateliers, and provide customer service. The content of your direct messages is not used to build advertising audiences, target advertising campaigns, profile you, or train automated content-generation systems on identifiable user data. We process this data through Meta's Graph API in accordance with Meta's Platform Terms and applicable privacy laws.
We process your personal data on one or more of the following lawful bases under the EU General Data Protection Regulation, the UK GDPR, and equivalent provisions of the Digital Personal Data Protection Act 2023 (India):
- Contract performance — to fulfil orders, deliver products, and provide customer service you have requested;
- Legitimate interests — to respond to your enquiries, run and improve our website, secure our services, and pursue ordinary business operations, balanced against your rights and interests;
- Consent — for marketing communications, optional cookies, and any processing where we explicitly request your agreement;
- Legal obligation — to comply with tax, accounting, anti-money-laundering, and other laws applicable to a registered Indian company.
Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We share personal data only in the following circumstances: With Meta Platforms Inc. When you interact with us through Facebook or Instagram, your data is processed by Meta as the underlying platform operator. Meta's handling of this data is governed by their own privacy policy at facebook.com/privacy/policy. With service providers. We use trusted vendors for payment processing, analytics, customer relationship management, courier and logistics, and IT infrastructure. These vendors are bound by contractual obligations to protect your data and may only use it for the specific service they provide to us. For legal compliance. When required by law, court order, or to protect our legal rights or prevent fraud. We do not sell personal data to third parties for their independent marketing purposes.
We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable law. The periods below are indicative:
- Customer account and purchase history — Duration of customer relationship plus up to 7 years (tax and audit law);
- Direct messages and customer service correspondence — Typically not exceeding 24 months from last interaction;
- Marketing consent records — Until consent is withdrawn plus up to 3 years;
- Website analytics (anonymised) — Up to 26 months (Google Analytics 4 default);
- Cookie data — As specified in our cookie banner; typically 30 days to 13 months.
We periodically review the data we hold and delete or anonymise records that are no longer required. You may request earlier deletion by contacting us as described in the Your Rights section, subject to legal retention obligations.
You have the following rights regarding your personal information:
- Access — Request a copy of the personal data we hold about you;
- Correction — Ask us to correct inaccurate or incomplete data;
- Deletion — Request that we delete your data, subject to legal retention requirements;
- Restriction — Ask us to limit how we process your data;
- Portability — Receive your data in a structured, machine-readable format where technically feasible;
- Objection — Object to processing for direct marketing or legitimate-interest purposes;
- Withdraw consent — Where processing is based on consent, withdraw it at any time;
- Nomination (DPDP Act, India) — Nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, email us at support@sunitashekhawat.com or use the contact details in the Contact Us section below. We will respond within 30 days, subject to verification of your identity. If you are in the European Union, United Kingdom, or other jurisdictions with similar laws, you have the right to lodge a complaint with your local data protection authority. If you are in India, you may also escalate to our Grievance Officer (details below) and, if unresolved, to the Data Protection Board of India under the Digital Personal Data Protection Act 2023.
The House of Sunita Shekhawat does not knowingly collect personal information from children under the age of 18. Our jewellery and digital services are intended for adult customers. If we become aware that we have collected data from a child under 18 without verifiable parental consent, we will delete that data promptly. If you believe a child has provided personal information to us, please contact us at the address below.
We take reasonable technical, administrative, and organisational measures designed to safeguard the personal data we hold against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure transmission protocols where appropriate, and vendor due diligence. No method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in significant harm, we will take steps consistent with applicable law to address the incident and notify affected parties and relevant authorities where required.
The House of Sunita Shekhawat is headquartered in India. When we engage global service providers (such as Meta, Google, payment processors), your data may be transferred outside India to jurisdictions including the United States and the European Economic Area. For such transfers, we rely on appropriate safeguards consistent with applicable laws, including:
- Contractual obligations with our service providers requiring them to protect your data;
- The recipient's adherence to recognised data protection frameworks (such as the EU-US Data Privacy Framework, where applicable);
- Compliance with the Digital Personal Data Protection Act 2023 (India) and any rules notified thereunder.
For any privacy-related questions, requests to exercise your rights, or concerns about how we handle your data, please contact: The House of Sunita Shekhawat (Operated by Midas Signature Jewellery Private Limited) Customer & privacy enquiries: Shekhawat Haveli, E-141, Sardar Patel Marg, C-Scheme, Jaipur 302001, India Email: support@sunitashekhawat.com Phone: +91 141 2361575 Registered office: Sterling Apartment, B-6-b, Prithviraj Road, C-Scheme, Jaipur 302001, India We aim to respond to all enquiries within 30 days, subject to identity verification.
In accordance with Section 8 of the Digital Personal Data Protection Act 2023, our designated Grievance Officer for India-related queries is: Name: Sanjay Sharma Designation: Company Secretary Email: support@sunitashekhawat.com Phone: +91 91191 13401 Address: Sterling Apartment, B-6-b, Prithviraj Road, C-Scheme, Jaipur 302001, India The Grievance Officer will acknowledge receipt of complaints within 7 days and aim to resolve them within 30 days, in accordance with applicable rules.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India. This Policy does not affect any non-waivable rights you may have under the law of your country of residence.
If any provision of this Privacy Policy is held by a court or competent authority to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The Last Updated date at the foot of this Policy indicates when it was most recently revised. Where changes are material, we will provide reasonable notice through our website or by direct communication. Your continued use of our services after such notice constitutes acceptance of the updated Policy.
This Privacy Policy is intended to comply with the Digital Personal Data Protection Act 2023 (India), the General Data Protection Regulation (GDPR) for users in the European Economic Area, and the UK GDPR for users in the United Kingdom. Last Updated: 11 May 2026
Uniquely Us
Epitomizes the essence of Sunita Shekhawat's jewelry collection, where each piece is meticulously crafted to embody unparalleled craftsmanship, timeless elegance, and a distinctive artistic vision.
Bespoke
Give a personalized touch to your heirlooms with our skilled craftsmen and innovative design guided by Sunita Shekhawat’s devotion and attention.
Ethically Sourced
From sourcing raw material to the final display at our ateliers, we take into consideration our responsibility towards the environment.
Authenticity
Each Sunita Shekhawat piece comes with a certificate of authenticity and is eligible for repair, so shop without worries.