Frequently Asked Questions
Inaugurated by Rajmata Gayatri Devi of Jaipur, the brand has become synonymous with Modern Meenakari with flagship stores in Delhi and Jaipur and a strong international presence. The Art of Meenakari by the very virtue of its essence, craftsmanship, and rich history, is considered an artefact.
Operations
Our working hours are from 10 am to 6 pm, Monday to Saturday. We are closed on Sundays and Indian national holidays.
Explore our Jewellery collections through the website or click on the homepage banner to go to any collection and take your pick. Once you have found the desired item, click on the Add to Cart button below it. To review your selection, click on the Shopping Cart in the top right corner of the page. You can edit the quantity or remove the product from your cart on this page. If you’d like to add more items to your order, click on the Continue Shopping button. Click on the Check Out button for completing your order. You have the option to place the order as a guest or you can register your account on our website www.sunitashekhawat.com
To make an appointment, we invite you to visit the scheduling page. Select the store convenient to you (Delhi/Jaipur), and indicate the date and time most convenient for you.You will receive an email confirming your request.
We keep bringing out new Jewellery collections from time to time, it is a good idea to subscribe to our newsletter to stay in touch with the latest Jewellery launches as well as any upcoming offers and events.
Purchase Guide
Please refer to our size chart
Our label can provide you with a piece tailored to your request. To begin, we invite you to consult our page about special orders or to contact Sunita Shekhawat Client Service on the Live Chat, Call, WhatApp or Email.
Sunita Shekhawat Client Service is standing by for further information via Live Chat, Call, WhatApp or Email.
Sunita Shekhawat Client Service is standing by to assist you via Live Chat, mobile, WhatApp or e-mail. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
We invite you to contact Sunita ShekhawatClient Service via our Live Chat, Call, WhatApp or Email.. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
Your Order
With our remote sales service, you may place your order by telephone at +91 9772057518 .
If you're unhappy with your purchase for any reason, email us within 90 days and we'll refund you in full, no questions asked.
If you have not received the confirmation of your order, we invite you to contact Sunita Shekhawat Client Service via our Live Chat, Call, WhatApp or Email.. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
We accept all major credit cards (Visa, Mastercard, American Express, Diners, JCB, Discover), Paypal, Stripe, Amazon Pay, Apple Pay, and Bank transfer.
There is free domestic shipping. Whereas for International orders, the shipping varies based on the Country, Duties and Taxes.
The security of your transaction is an integral part of your digital experience with Sunita Shekhawat, and we are particularly attentive to it. You can trust Global-E, our e-commerce partner that offers a 100 % guaranteed secure payment.
We recommend that you verify the transaction with your bank, and then contact Sunita Shekhawat Client Service. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
Sorry, once your order is confirmed, it is not possible to modify the payment method or delivery method that you have chosen. But still if you have any questions pertaining to your payments, you can contact our Sunita Shekhawat Client Service for guidance. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
We invite you to contact Sunita ShekhawatClient Service via our Live Chat, by telephone or by e-mail. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com
Shipping
Our logistics partner FedEx/UPS will take care of your order. We make every effort to offer quality transport services when sending our jewellery from our end.
All the orders are shipped from our stores located in Jaipur and Delhi (India)
If you would like for different jewellery pieces to be sent to different addresses, you may place multiple orders for respective addresses.
There is free domestic shipping. Whereas for International orders, the shipping varies based on the Country, Duties and Taxes, which will be intimated via email with detailed instructions post the order confirmation.
Your package is delivered to you personally, with a secret combination lock on it and requires your signature and mobile number for verification.
If you have not received the confirmation of your order, kindly contact Sunita ShekhawatClient Service via our Live Chat, by telephone or by e-mail.
We have taken the greatest care to craft a Jewellery case deserving of the creation. A certificate is provided for the piece, and other surprises might be included :)
We will send you an e-mail and a text Message with a link that enables you to track your order at every stage.
When you confirm your order, we indicate the shipping time. Delivery can vary according to the destination
We apologize that you have not yet received your order. We estimate shipment times as precisely as possible, but unexpected events beyond our control may occur, in particular customs retention. You may contact Sunita ShekhawatClient Service at your convenience, via Live Chat, Call, WhatApp or Email.
Jewellery items are subject to careful inspection by the customs. In some cases, customs may request additional information from the end customer, including personal data. Customs have the final say on whether or not our products cross the border. We would like to inform you that the customs authorities are likely to hold your package until they receive a response from you.
Despite our best efforts to protect the piece, it may have been damaged during transport. We sincerely apologize. To find a solution, you may connect with Sunita Shekhawat Client Service via Live Chat, Call, WhatApp or Email.
We invite you to contact Sunita ShekhawatClient Service via our Live Chat, by telephone or by e-mail.
Returns
Sorry, it is not possible to modify or cancel a confirmed order. We invite you to contact Sunita ShekhawatClient Service via Live Chat, telephone, or e-mail.
Sorry, that is not possible. We invite you to return your order by contacting our Client Servicing that is standing by to guide you and facilitate the process.
We invite you to contact your sales representative or Sunita Shekhawat Client Service to exchange the piece. In any case, the sale will be canceled and a new order must be placed.
You may return an order within 7 days from the date you receive it. To find out about the return procedure in detail please click here (redirect the link to returns & exchanges).
Yes, our transport partner can pick up your order at an address other than the shipping address. Kindly notify Sunita Shekhawat Client Service in advance.
When our teams receive your return, they perform quality control of each piece, which must be returned in flawless condition, with the security tags still attached to each piece. We only reimburse using the same payment method which was used to make the purchase. Please allow at least seven to ten working days for processing the refund post inspection of the physical piece.
We invite you to contact Sunita Shekhawat Client Service via our Live Chat, Call, WhatApp or Email.. Reach out to us at +91 9772057518 or email us at clientservices@sunitashekhawat.com